{"id":10521,"date":"2024-06-20T07:26:29","date_gmt":"2024-06-20T07:26:29","guid":{"rendered":"https:\/\/aghrm.biz\/my\/?page_id=10521"},"modified":"2025-01-25T09:25:09","modified_gmt":"2025-01-25T09:25:09","slug":"end-user-rights-agreement-eura","status":"publish","type":"page","link":"https:\/\/aghrm.biz\/my\/end-user-rights-agreement-eura","title":{"rendered":"End User Rights Agreement (EURA)"},"content":{"rendered":"\t\t
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END USER RIGHTS AGREEMENT (EURA)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t1. INTRODUCTION- AGHRM Malaysia Sdn Bhd:<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The End User Rights Agreement (EURA) (hereby referred to as the\u00a0\u201cEURA\u201d<\/strong>\u00a0or\u00a0\u201cAgreemeant\u201d<\/strong>) as set forth as below when you (hereby referred to as the\u00a0\u201cclient\u201d<\/strong>) access AGHRMS (MY) software.<\/p>

This Agreement governs the use of AGHRMS (MY) Website portal, Android and iOS apps by AGHRM Malaysia Sdn Bhd.There may be other third-party terms that apply to the use of certain features in our website portal, Android, and iOS apps, depending on how the client configures AGHRMS (MY) for use.<\/p>

Should this agreement contain terms pertaining to a feature or service that is not available on the client\u2019s device, then those terms do not apply.<\/p>

AGHRM Malaysia Sdn Bhd reserves the sole right to modify or change the terms and conditions in this agreement or perform any updates, upgrades, and modifications of AGHRMS (MY).<\/p>

Continued use of AGHRMS (MY) shall automatically constitute complete, whole consent & unconditional acceptance of the terms and conditions stated in this agreement, along with any modification, change, and updates of the AGHRMS (MY) Cloud HR Software features.<\/p>

If a prospect or lead uses AGHRMS (MY) as a Free Demo account, this agreement shall also govern usage of the said trial. Free Demo accounts are meant to be more experimental with no warranty and may thus be different from the actual commercial full version.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t2. IMPORTANT NOTES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The use of AGHRMS (MY) shall be subject to the relevant and specific governmental laws, statutes, rules, regulations, rights, and restrictions.By entering into this agreement for, and on behalf of another person or legal entity, the client is officially appointed to bind such entities and affiliates to these terms and conditions.<\/p>

Clients, leads and prospects who do not agree with these terms and conditions may not use AGHRMS (MY). If the said prospect, client or lead does not possess the authority to act for, nor on behalf of the said legal entity, then the said client, lead or prospect shall be held responsible individually.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t3. DEFINITIONS OF TERMS USED\u201cAffiliates\u201d<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Refer to any entity that controls or is controlled, directly or indirectly, under overall control of the main entity or headquarters).<\/p>

\u201cAuthorized Distributor\u201d<\/strong>\u00a0refers to a company authorized by AGHRM Malaysia Sdn Bhd to provide related and relevant services for our clients, which shall be subject to their consent of all terms and conditions in this agreement.<\/p>

\u201cControl\u201d<\/strong>\u00a0refers to direct or indirect ownership or control of the main entity or headquarters.<\/p>

\u201cData\u201d<\/strong>\u00a0refers to all information submitted directly by the client, via electronic means, to the Software Service (SaaS) or Apps, which includes but is not limited to any information the client provides, e.g. Company Logo, Geo-Location, Timestamp, Device or trademarks and operating systems identification, login credentials, or any other user information.<\/p>

\u201cDevice\u201d<\/strong>\u00a0refers to compatible product(s) or device(s) running the Android or iOS Software that is owned or controlled by the client.<\/p>

\u201cDocumentation\u201d<\/strong>\u00a0refers to user documentation that describes the functionality of AGHRMS (MY) and is included in the Software or Services as documentation and this includes any hard copy or soft copy of the said documentation by AGHRM Malaysia Sdn Bhd.<\/p>

\u201cEmployees\u201d<\/strong>\u00a0or\u00a0\u201cPersonnel\u201d<\/strong>\u00a0refers to each active employee record in AGHRMS (MY) software.<\/p>

\u201cServices\u201d<\/strong>\u00a0refers to usage of the AGHRMS (MY) Cloud HR Software via website portal, Android and iOS apps versions, including hosting services for the Software and related support or services. Services shall include orders made, whether for paid use or a free trial.<\/p>

\u201cSoftware\u201d<\/strong>\u00a0refers to the AGHRMS (MY) Cloud HR Software via website portal, Android and iOS apps versions which are provided for, and granted to be set up and run on client\u2019s device as per all the terms of this Agreement.<\/p>

This includes the relevant development tools and other software provided, related printed or electronic documentation, and any updates, modifications, revisions, copies, and documentation.<\/p>

\u201cThird Party Service\u201d<\/strong>\u00a0refers to a service provided by an external company that is authorized other than AGHRM Malaysia Sdn, whom is in charge of using the App for which client end-users authorize sharing or receipt of Data.<\/p>

\u201cUsers\u201d<\/strong>\u00a0refers to any Software end user, which may include Administrative Users, Employee Users or Enterprise Users who can log in to access the Software application.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In adherence to this agreement, each client is granted a non-transferable right to use AGHRMS (MY) Cloud HR Software via Website portal, Android or iOS apps, solely for HR Admin operations, related business operations or individual use,<\/p>

In an \u201cas is\u201d condition without any liability from AGHRM Malaysia Sdn Bhd, for any problems that could arise from the client using the Software, except for the terms in this Agreement.<\/p>

The client undertakes not to reverse-engineer, copy, modify, derive the source code nor create derivative versions of AGHRMS (MY), inclusive of any results, updates or any part thereof.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AGHRM Malaysia Sdn Bhd shall provide technical support for client end-users who have subscribed to our paid services, in accordance with all terms in this Agreement.<\/p>

Support is available from 9:00 am to 6:00 pm (Kuala Lumpur Time, UTC + 8:00) from Monday to Friday excluding public holidays.
Support requests may be logged at any time but responses may not be provided outside of the support hours as indicated above.<\/p>

*All support requests must be first logged via our Support Ticket System at\u00a0https:\/\/aghrm.freshdesk.com\/support\/tickets\/new<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t6. TERMINATION AND EFFECT OF TERMINATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This agreement, together with all licenses granted to the client under this Agreement shall be terminated, and shall result in discontinued use of AGHRMS (MY), if the client:<\/p>

(a)<\/strong>\u00a0Files a bankruptcy petition.
(b)<\/strong>\u00a0Filed for bankruptcy by creditors.
(c)<\/strong>\u00a0Violates any terms and conditions indicated in this agreement.
(d)<\/strong>\u00a0Fails to perform and fulfill any of the agreed obligations to AGHRM Malaysia Sdn Bhd under this Agreement, and such failure is not resolved within 30 days after written notice has been served on the said client.
(e)<\/strong>\u00a0AGHRM Malaysia Sdn Bhd or AG Net Pte Ltd terminates the client\u2019s use of AGHRMS (MY).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t7. SERVICE AND LIMITATION OF LIABILITY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AGRM Malaysia Sdn Bhd commits to making AGHRMS (MY) Cloud HR Software available 24\/7, 7 days a week with guaranteed 99.99% Uptime.<\/p>

All Scheduled Downtime and\/or Periodic System Maintenance in enhancing, updating, upgrading and ensuring the smooth functioning of AGHRMS (MY) will be performed during non-business hours. Clients are advised to visit this website for updates on such activities.<\/p>

In the unlikely event that AGHRMS (MY) services are unavailable due to unscheduled downtime, unexpected events, if the client has accessed AGHRMS (MY) software for 98% of the time during a calendar month, the said client shall have the right to ask for fair compensation e.g. claim for service credit.<\/p>

This shall be subject to final approval by AGHRM Malaysia Sdn Bhd, and such compensation shall be applied to and reflected in the next maintenance cycle. If the client has modified the software in any way, any current warranty shall cease to apply.<\/p>

Clients shall monitor their own usage and compliance levels.AGHRMS (MY) does not modify nor disclose any client\u2019s data to any third party, unless explicitly authorized by the client, and in accordance with applicable laws and corporate governance.<\/p>

AGHRMS (MY) does not access client data except when directed or given explicit permission by the client for purposes of contacting the client and provision of support in resolving issues, or as per our Privacy Policy and PDPA Policy.<\/p>

In the unlikely event that a security breach has caused an unauthorized disclosure of client data, AGHRM Malaysia Sdn Bhd will inform the client in the soonest time possible.<\/p>

AGHRMS (MY) Cloud HR Software is the copyrighted, trade secret, proprietary software technology, and confidential property with all such information belonging solely to AGHRM Malaysia Sdn Bhd and AG Net Pte Ltd.<\/p>

AGHRM Malaysia Sdn Bhd and the client shall strive and take all actions necessary to protect and enforce these rights, and ensure any end-user or person permitted to have access to this software, do not disclose any information and continue to use it as per this agreement.<\/p>

AGHRM Malaysia Sdn Bhd shall maintain exclusive intellectual property rights, to all of AGHRMS (MY) Cloud HR Software and services (saas), This includes modifications to the Software or Services made on the client\u2019s behalf or any recommendation.<\/p>

Any person who is granted access to AGHRMS (MY) or Services also automatically complies with this agreement. The said person\u2019s data is verified to be legally obtained and that the Software is not used to transmit data illegally or against prevailing regulations.<\/p>

The client shall undertake to prevent unauthorized use of AGHRMS (MY) ensure that usage is in adherence with, and fully compliant with applicable laws and regulations.<\/p>

The client shall not sell, resell, rent, lease, disrupt or interfere with proper operation and performance of AGHRMS (MY), nor use the Services to attempt to distribute computer viruses, worms, and other harmful programs in any form.<\/p>

The client shall ensure all required measures to prevent unauthorized access to the software and underlying technological infrastructure.The client shall maintain records of the numbers and locations of all copies of AGHRMS (MY), including Software copies that have been merged with other software, and will make the information on those records available to us upon request.<\/p>

The client acknowledges that there will be serious and dire consequences for AGHRM Malaysia Sdn Bhd, resulting in substantial damage, if the source code of AGHRMS (MY) is disclosed without explicit permission.<\/p>

In the event of unauthorized disclosure, the client undertakes to immediately inform, and indemnify AGHRM Malaysia Sdn Bhd against such events.The client shall not reverse-assemble, reverse-compile, or in any way, reverse-engineer the software in whole or in part.<\/p>

Clients are not allowed to reassign or transfer software rights, nor the rights in this Agreement without explicit permission and payment of then-current transfer charges (where applicable).<\/p>

Any attempted transfer without prior written consent from AGHRM Malaysia Sdn Bhd shall be considered as a material breach of this agreement and may result in immediate termination of the terms and rights in this Agreement.<\/p>

AGHRM Malaysia Sdn Bhd makes no representation nor specific promises about the services or content in our software, including availability, reliability, functionality, accuracy, truthfulness or usefulness of AGHRMS (MY) Cloud HR Software or due to errors that the software would be interrupted or error-free or that it is completely secure.<\/p>

AGHRM Malaysia Sdn Bhd disclaims all warranties, representations, terms, expressly indicated or implied regarding our services and content in our software other than the ones indicated in this agreement.<\/p>

The client acknowledges that AGHRM Malaysia Sdn Bhd has no control over transfer of data over communications facilities, channels, including the internet and that AGHRMS (MY) may be subject to limitations such as delays and other unexpected problems.<\/p>

AGHRM Malaysia Sdn Bhd shall not be held responsible for any delays, delivery issues, failures or other damages resulting from such problems.When using AGHRMS (MY) software and services to calculate payroll, taxes, other statutory contributions or other financial calculations, AGHRM Malaysia Sdn Bhd advises all clients to verify the results of such calculations, and data in presentations in reports or interface files.<\/p>

AGHRM Malaysia Sdn Bhd shall be excluded from all liabilities resulting from such calculations or reports where the cause is due to misuse, software service failures or dysfunction.<\/p>

Where such exclusion or restrictions of liability would be void or unenforceable under applicable laws, in no event shall AGHRM Malaysia Sdn Bhd be liable to the client or any third-party for any indirect, incidental, special or consequential damages including lost profits etc, whether based on contract, port or any legal theory and doing, arising from or related to the use of software or any data derived.<\/p>

All provisions in this section shall survive termination of expiration of this agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t8. LIFE ENDANGERING APPLICATIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Neither AGHRM Malaysia Sdn Bhd, nor Resellers nor Distributors shall be held liable for any damages resulting from, or in connection with the use of AGHRMS (MY) in any applicable where the failure or inaccuracies of the software might result in personal injury or death.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Where applicable, AGHRM Malaysia Sdn Bhd shall assist in defending clients against any claim, lawsuit or demand(s) brought about against them by a third-party alleging that the use of the AGHRMS (MY), as permitted by this Agreement, \u2018infringes\u2019 on intellectual property rights of that third party and shall indemnify the client against costs incurred.<\/p>

If AGHRM Malaysia Sdn Bhd determines that the client\u2019s use of AGHRMS (MY) Software and Services may have violated a third party\u2019s intellectual property rights, AGHRM Malaysia Sdn Bhd may end the license for, and disallow the use of the software.<\/p>

AGHRM Malaysia Sdn Bhd would require the return of AGHRMS (MY) and refund any future fees that the client has paid.Such indemnification shall depend on the seriousness of the issue(s) at hand, sequence of events, amount paid and may involve legal action and proceedings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t10. POINTS OF CONTACT- Clients based in Malaysia shall contract with:<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AGHRM Malaysia Sdn Bhd<\/strong>
#A-11-3A, Menara Uoa Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala LumpurTel:<\/strong>\u00a0(603) 2712 3132
Email Address:<\/strong>\u00a0kent.tan@aghrm.com<\/a><\/p>

Clients based in\u00a0Singapore<\/strong>\u00a0shall contract with:AG Net Pte Ltd<\/strong>
57 Ubi Ave 1 #05-05 Ubi Center
Singapore 408936Tel:<\/strong>\u00a0(65) 87669921
Email Address:<\/strong>\u00a0sales@aghrm.com<\/a><\/p>

Any notice(s) under this Agreement may be sent by email to our Customer Service Officer will forward them to the relevant officer in charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t11. DISPUTES AND ARBITRATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The laws of the state or country where the client\u2019s main place of business (or Headquarters) is located, governs all disputes and claims on the use of AGHRMS (MY) in this agreement.<\/p>

This includes breach of contract terms and claims under consumer laws, unfair competition laws, warranty laws, and other applicable laws, regardless of conflict of law principles.<\/p>

All disputes or controversies in relation to this agreement, shall be submitted for Arbitration in accordance with stipulated arbitrator\u2019s rules. Any outcome of the arbitration shall be made final and legally binding on all parties involved and all reasonable costs and expenses incurred in respect of the arbitration shall be borne by the non-prevailing party or entity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t12. ENTIRE AGREEMENT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The laws of the state or country where the client\u2019s main place of business (or Headquarters) is located, governs all disputes and claims on the use of AGHRMS (MY) in this agreement.<\/p>

This includes breach of contract terms and claims under consumer laws, unfair competition laws, warranty laws, and other applicable laws, regardless of conflict of law principles.<\/p>

All disputes or controversies in relation to this agreement, shall be submitted for Arbitration in accordance with stipulated arbitrator\u2019s rules. Any outcome of the arbitration shall be made final and legally binding on all parties involved and all reasonable costs and expenses incurred in respect of the arbitration shall be borne by the non-prevailing party or entity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t13. ENTIRE AGREEMENT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This agreement shall be adhered to 100% by AGHRM Malaysia Sdn Bhd and the client. The client agrees that this Agreement is the official complete agreement pertaining to the subject matter hereof (including references to information in a URL or referenced policy).<\/p>

This agreement supersedes all prior agreements or representations existing between the clients land Us with respect to each and every section.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t14. SEVERABILITY, UNEXPECTED EVENTS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Should any of the terms and conditions in this Agreement be unenforceable, unfeasible, illegal or void for any reason whatsoever, then such terms and conditions shall not be disregarded as part of this Agreement.<\/p>

All other remaining terms and conditions shall remain in full validity.Any failure to enforce any right or provisions in this Agreement will not constitute a waiver of such provisions or terms under this Agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t15. GOVERNING LAWS AND JURISDICTION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This agreement shall be governed by the jurisdictional laws of Malaysia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

END USER RIGHTS AGREEMENT (EURA) 1. INTRODUCTION- AGHRM Malaysia Sdn Bhd: The End User Rights Agreement (EURA) (hereby referred to<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10521","page","type-page","status-publish","hentry"],"yoast_head":"\nEnd User Rights Agreement (EURA) - AGHRM Cloud HR & Payroll Malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aghrm.biz\/my\/end-user-rights-agreement-eura\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"End User Rights Agreement (EURA) - AGHRM Cloud HR & Payroll Malaysia\" \/>\n<meta property=\"og:description\" content=\"END USER RIGHTS AGREEMENT (EURA) 1. 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