(a) Communicate with clients.
(b) Provide products & services to clients, including tasks relating to the provision of services.
(c) Process payments and commercial transactions of products & services.
(d) Establish and verify identity of persons.
(e) Respond to requests, feedback, or resolve technical support and customer issues arising from liaison with AGHRM Malaysia Sdn Bhd.
(f) Inform clients of any marketing activities e.g. workshops, promotions, and other updates.
(g) Update and maintain records accuracy and completeness.
(h) Manage, plan & administrate operations while in compliance with internal policies and SOPs.
(i) Where applicable, share the client’s Personal Data pertaining to any document which the client has duly entered into, for seeking legal advice or commencing legal proceedings.
(j) Carrying out investigation and initiatives to prevent fraud, illegal activities, prohibited practices, disputes, offenses, legal prosecution or managing commercial risks.
(k) Enable AGHRM Malaysia Sdn Bhd to fulfill obligations and enforce rights under any current-binding agreements.
(l) Assign or transfer rights, interests, and obligations under any current-binding agreements with AGHRM Malaysia Sdn Bhd.
(m) Fulfil compliance with current statutory or legal requirements and making authorized disclosure under applicable laws, Orders of Court, rules, guidelines.
(n) Defend or enforce company and client’s rights.
(o) Operate and manage relationships with the clients and relevant third parties.
(p) Facilitate business transactions, which include mergers and acquisitions or asset sales.
(q) Identify the required person(s) for any of the above-mentioned purposes.
(r) Manage safety and security of AGHRM Malaysia Sdn Bhd premises and services which includes CCTV surveillance and imposing of security clearances.
(s) Monitor or record tele-conversations and face-to-face customer interactions for quality assurance, training purposes, performance evaluation and verification of identity.
(t) *Pertaining to any claims, proceedings, or actions including drafting agreements and contracts, reviewing documentation, maintaining records of transactions, operating procedures, obtaining legal advice, resolving disputes, and enforcing rights and contractual terms.AGHRM Malaysia Sdn Bhd may also collect and use client Personal Data as follows:

• To process and maintain customer account.
• To process requests, including creating and maintaining user records in a secure database.
• To Administer Debt Management.

Employees, external contractors or authorized third-party providers of client companies shall:

(a) Do their due diligence verifications and checks.
(b) Access and evaluate suitability as a vendor, contractor, and external service provider for AGHRM Malaysia Sdn Bhd and to conduct the required background checks.
(c) Create and maintain information of external contractors and service providers.
(d) Process requests and expedite necessary actions for fulfilling work tasks and engagements of employees and external contractors.
(e) Respond to emergencies and unexpected events, and acts of God.
(f) Communicate to relevant stakeholders, after awarding of the contract, who are required to carry out work tasks, and to address security concerns.In addition, AGHRM Malaysia Sdn Bhd may also collect and use Personal Data for:
(i) Taking testimonials, images e.g. logos, photographs, and videos for marketing, publicity, and advertising in Online and Offline channels of AGHRM Malaysia Sdn Bhd.
(ii) Updating prospects and clients on upcoming products, services, and benefits, including promotions, software enhancements, and other useful information.
(iii) Implementing events, campaigns, and other required initiatives to boost company business performance, while benefitting prospects and clients at the same time.
(iv) Analyse and understand the market, competition, and customer behavior, demographics to determine evolutionary trends, so as to better serve clients and target markets.
(v) Developing new products, services, and joint-launching marketing and publicity initiatives.*By providing Personal Data e.g. Name, Contact Number, and Email Address, clients and prospects agree to receiving communication (including voice calls, text or via other common channels),

Marketing updates from AGHRM Malaysia Sdn Bhd. This shall be the default, unless explicitly informed otherwise by clients and prospects, via sales@aghrm.com.

AGHRM Malaysia Sdn Bhd commits and undertakes to protect Personal Data under its care and control by ensuring all security measures are in place to prevent unauthorized access.